Earlier this week I went to the cupboard for some Beef-a-roni, but apparently the kids had already eaten the last can. I really had my heart set on it! I was so angry that I yelled "motherfucker!", stomped out of the kitchen, and kicked the living room phone jack right off the wall. It's one of those things we all do impulsively, and regret immediately. Now my foot was hurt, and I needed this damn phone jack fixed!
I grabbed my cell phone and called the phone company. After going through a shit ton of really annoying robotic menus I was finally put in the queue to wait for a representative. I was still kind of mad about the whole thing to be honest. I decided it would be best to lie and say that the phone just went dead. She told me that I had the "protection plan" on my account, so the work would probably be covered.
The technician's visit was scheduled for the next day with an 8am to 12pm window. That meant I had to take off work that morning, but still, a 4-hour window isn't too bad. Since I had the morning off I decided to hit up the Bob Evans for some biscuits and corned beef hash. I returned home around 9:15 and found a note on the door. It stated that I had missed their tech at 8:15 a.m., which means he probably got there right at 8. Ridiculous!
That's when Phil came home because he'd forgotten to take his lunch that morning. He was needed at the job site, but I told him that first he needed to call the phone company and tell them that their tech left and that I had been waiting since 7am. While talking to the representative, he didn't sound all that convincing. So I yelled, "Tell them that I saw the truck driving off!". This went on for a few more minutes until I got fed up and took the phone from him.
I bitched at the rep for a few minutes, and I claimed that the tech never knocked. The rep said, "Maybe you didn't hear him, or maybe he didn't see the doorbell.". I yelled, "I don't have a doorbell, smart ass!". Then the rep put me on hold. He came back a few minutes later to tell me that he had spoken with the supervisor and that my technician would add me on as his last job of the day.
Now I had an afternoon to kill, so I drove to O'Charley's and drank a bunch of beers. I got home by around 4:45pm, and the tech was just pulling up. I said, "It's about time!". He said, "For your information I was here at 8:15 this morning for your appointment. Now I'll be stuck here when I should be driving my son to his basketball game." I told him that I don't care about all that and brought him inside.
He inspected the damage and advised me that there would be a charge to fix it, because accidental damage wasn't covered under the plan. I got all up in his face, poking him in his chest and yelling about how I refused to pay and how ridiculous this whole thing was. He quietly walked out, got in his van, and began to drive off. I ran out after him, and threw the broken phone jack at the back of his van. It missed and landed in the street. This whole experience just goes to show that good customer service is dead!